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Scammers can hijack your phone number by using your name, address, birth date, PINs, passwords or Social Security number to port your number out of Boost Mobile to a device they control. Once they have control of your phone number, scammers will often bypass multi-factor authentication and drain your bank account. Take these steps to protect yourself from Port-Out Fraud: 

• Do not share your personal information with anyone.

• Be Alert: We will never call of text you asking for your personal info. If someone calls or texts you asking for your personal info, do not share and contact us immediately.

• If you leave Boost Mobile, we'll give you a port-out PIN. Keep your port-out PIN secure and don't share it.

• Additional steps: If you are a victim of port-out fraud, contact your bank and other financial institutions and place a fraud alert on your credit reports. 

Scammers can send deceptive messages to your phone. These messages appear to be from a trusted source, like your bank or the IRS. The messages seem urgent and may promise you a reward in exchange for clicking a link or submitting information.

Interacting with the message, such as clicking on the link sent or calling the phone number in the message, can give scammers access to your personal information or allow them to install malware on your device. Scammers may sell your information or use it to perpetrate fraud.

Take these steps to protect yourself from a SIM Swap: 

• Do Not Act: If a text message seems suspicious, delete it immediately. Do not respond to the message or click on any link, even if the message requests that you “text STOP.”

• Confirm Before Clicking: Boost Mobile will never ask for personal or account information by text message. If you get a text that seems to be from us with a link to click or number to call, contact us at (833) 502-6678 before acting on the message.

• Report It: If you receive a suspicious text message claiming to be from Boost Mobile, please forward the text message to us right away.

• Remember, do not click suspicious links. If you shared any personal information or clicked on any suspicious link, contact us right away. 
  

Scammers often target the good conscience of people trying to help others in the wake of a natural disaster. Scammers prey upon people wanting to help, tricking them into donating to phony charities and charitable services. 

Take these steps to protect yourself from Post-Disaster Scams:

• Be Alert: Verify the information of any person or organization asking you to pay for services or donate to charity.

• Do not share your personal information with anyone.

• Confirm Before Clicking: Scammers send links or attachments that contain malware or direct you to fraudulent websites. If you suspect you’ve been targeted, file a complaint with the FTC.